Privacy Policy

This privacy policy describes how Luz Divina Velas collects, uses, and protects information when you use our site and this service.

As Luz Divina Velas, with our address at Rua das Acácias, 350, Campinas, São Paulo, 13020-080, Brazil, we are the data controller responsible for your personal data collected via our online platform. We are committed to protecting your privacy and handling your data in a transparent and lawful manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information that you provide directly to us when you use our service. This includes, for example, information you provide when you:

Create an account
Place an order for our wax candles or other products
Contact us with inquiries or requests
Subscribe to newsletters or marketing communications
Participate in surveys or promotions

The types of personal data we may collect include your name, billing address, shipping address, payment information, email address, phone address, and any other information you choose to provide.

We also automatically collect certain information when you visit, use, or navigate our online platform. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our service, and other technical information. This information is primarily needed to maintain the security and operation of our service, and for our internal analytics and reporting purposes.

We may also collect information through cookies and similar technologies. Please see the section on Cookies below for more details.

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Service: Processing your orders, managing your account, and providing customer support related to our retail and wholesale candle services.
To Process Transactions: Processing payments for your purchases of wax candles and other products.
To Communicate with You: Sending you order confirmations, shipping notifications, updates about our custom candle designs, and responding to your inquiries.
To Send Marketing and Promotional Communications: Sending you information about our scented and decorative candle collections, special offers, or other news that may be of interest to you, in accordance with your communication preferences.
To Improve Our Service: Analyzing how users interact with our online platform to improve its functionality, content, and user experience.
For Security and Fraud Prevention: Detecting and preventing fraudulent transactions and other illegal activities.
To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.

Our legal basis for processing your personal data depends on the specific context in which we collect and use it. We will normally collect personal data from you where we need the personal data to perform a contract with you (e.g., to process your order), where the processing is in our legitimate interests (e.g., to improve our services and for marketing, provided this does not override your data protection interests), or where we have your consent to do so (e.g., for sending direct marketing communications).

Sharing Your Information

We may share your information with third parties only in the following circumstances:

Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.
Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
With Your Consent: We may disclose your personal data for any other purpose with your consent.

We ensure that any third parties with whom we share your data are contractually bound to protect your information and use it only for the purposes for which it was shared.

Data Retention

We will only keep your personal data for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it, or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

Right to Access: You have the right to request confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data and certain information about the processing.
Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data concerning you.
Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
Right to Restriction of Processing: You have the right to request the restriction of the processing of your personal data under certain conditions.
Right to Object to Processing: You have the right to object to the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller under certain conditions.
Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work or place of the alleged infringement.

To exercise any of these rights, please contact us using the physical address provided below. We may need to verify your identity before responding to your request.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is likely detailed in a separate Cookie Policy, if available on our online platform.

Children's Privacy

Our online platform is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information. Your continued use of our service after such modifications will constitute your acknowledgment of the modified policy.

Contact Us

If you have questions or comments about this policy, you may contact us at:

Luz Divina Velas
Rua das Acácias, 350
Campinas, São Paulo, 13020-080
Brazil